"Teamwork makes the dream work, and there’s no team like family."
Before Covid-19, the business was decent and we were comfortable. When Covid-19 came, the business started bleeding and we struggled to keep it afloat. Foot traffic to our stall fell drastically, but I didn’t want to be defeated by this. I wanted to be able to tell my children about how we pushed through, despite the challenges. With my daughter being 2 years old and my wife pregnant with our second one, I knew the stakes were high.
Having never considered food delivery before, it now suddenly became the only way forward. It was an uphill climb. We had to create a smooth way to coordinate orders, payment, cooking, packing, and delivery. I learnt to create and maintain a website, set up an ordering system, and find drivers. When we started the food delivery service, we would deliver both lunch and dinner orders daily. We have since scaled down to lunch orders, Mondays through Saturdays.
Balance is key, just as family is. My wife helps out with taking orders, freeing up time for me to focus on marketing and promotions. Both my mother and mother-in-law assist to give us a breather with homecooked meals. Now that my wife is in her second trimester, I work mainly from home so I can take care of my daughter. Come this December, we will have two little ones in our family. Teamwork makes the dream work, and there’s no team like family.
Eric is one of the two, second-generation business owners of Arcade Fish Soup.